Our Workforce

America’s cable industry supports a diverse workforce of 3 million direct and indirect jobs. You can find our employees in nearly every corner of the United States, with at least 300 in each congressional district.?

Our workforce represents all demographic and educational backgrounds, spanning both rural and urban communities throughout America. We offer a wide array of jobs that can appeal to all skill levels and interests – from front-line professionals who serve as the face of the industry; engineers and technicians who build and operate broadband networks; programmers and developers who design and build TV platforms; and writers and creative professionals who bring award-winning and culturally significant storytelling to life. There is no shortage of careers or growth within cable’s workforce.

Employees Make an Impact

Employees play a critical role in the American economy. They maintain the infrastructure that keeps the internet running and deliver the entertainment experiences that many Americans enjoy.

Watch the video to learn about how our employees contribute to a connected country.

          300+        
employees in every congressional district

          3 million        
direct and indirect jobs

          800+        
Job Titles

Meet Cable's Workforce

The cable industry is ever-evolving and growing when it comes to creating job opportunities and expanding its dynamic list of roles and positions.

Meet some of the individuals who make up our diverse workforce.

Patrick Cleveland

Fiber Technician, 18 years

“There's a group of people that have to make it work, the engineers, the designers, the guys that have to dig the holes and plant all the cables in the ground. It's not just simple, plug it in and, "Oh, it works it." There's a whole team of people behind it that make this work.”

Joel Domingo

Construction Crewmember, 20 years

“You got to love what you do. And to see the result at the end of what people use…the cell phone, WiFi, TV. Without the lineman placing all these lines to get it to the community, you won't have all that.”

Peter Arsaga

Network Facilities Manager, 30+ years

“It's very important for my team to build and maintain a robust network that provides service. Because if you think about the communications, it's not just you accessing the internet. You're not just talking to a neighbor or someone domestically in the United States, you're communicating across the world. It's very important that that network is maintained.”

Dahna Sumner

Customer Service Representative, 12 years

“I love my job because it allows me to work directly with the customer. It's pretty an independent work, but at the same time, it's mega rewarding in the sense that I'm able to restore livelihood. In some cases, I'm able to help people get connected in their brand new homes. That's always a great occasion. There's just so many instances in which I really walk away feeling glad that I was able to be there for that customer in that day.”

Norma Marin

Hybrid Fiber-Coaxial Network Operations Center Operator, 9 years

“The Network Operations Center is… the frontline to keeping the integrity of services throughout the 22 states that we service. Its day-to-day operations affect year-to-year operations. So everything that you do today will be reflected upon within a year. So being able to be that frontline, putting the face to the company between us and the field and the technicians and insurance that our customers are fulfilled in the services that we promise them, is something that we try to deliver every day.”

Shaun Anderson

Business & Technical Support Agent, 5 years

“I troubleshoot any technical issues that a client may have with the Mediacom business side, whether it's cable, internet, or phone. They can call us via phone or reach out to us through the email service and we can troubleshoot any issues that they have via telephone. If that does not give them the resolution, we could generally get somebody out there to get them the assistance that they need.”

Highlights

Article

A Field Technician's View of the COVID-19 Pandemic

With the COVID-19 pandemic continuing to require millions of Americans to stay home from work and school, our broadband networks are working overtime to provide a critical link in keeping consumers connected.

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Article

On the Front Line: How Mediacom Approaches Customer Care Issues

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Article

Celebrating Jobs that Keep America Connected This Labor Day

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Article

A Glimpse into How Unscripted TV is Made

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Hiring and advancing veterans is a priority

The industry recognizes the value that these men and women bring to our workforce through the diverse set of skills and experiences that they acquired during their service. They are team players, they have highly developed leadership skills, and they are self-sacrificing.

Fostering
Diversity & Inclusion

A Cornerstone of the Cable Industry

We are proud that our workforce is 44% people of color.

NCTA and our members celebrate diversity as a core value and are focused on the need to move beyond pure numbers to become a more inclusive workforce – from hiring, to business operations, to representation in decision making roles.

Through cable's several diversity-focused organizations and company efforts, the industry has long been committed to diversity and inclusion, and works to identify and build talented employees so individuals and companies can thrive.

our industry’s commitment to diversity and inclusion